Shipping Policy

Last updated: April 7, 2026

Thank you for shopping with LERO. This Shipping Policy explains how we process, ship, and handle delivery-related issues for orders placed through our online store.

Shipping Availability

We currently ship only within the United States.

Order Processing Time

We aim to process and ship most in-stock orders within 2 to 3 business days after the order is placed. Business days do not include weekends or holidays.

Order processing times are estimates only and are not guaranteed. We may ship sooner when possible.

Orders may be delayed due to factors such as order volume, payment verification, product availability, carrier delays, weather, supply issues, or other circumstances outside our control.

Shipping Time Estimates

Once your order has been shipped, delivery times depend on the shipping carrier and the shipping method selected at checkout, if applicable. Any shipping or delivery dates provided are estimates only and are not guaranteed.

Preorders and Backorders

From time to time, we may offer items on a preorder or backorder basis. Any stated shipping or availability dates for preorder or backorder items are estimates only unless expressly stated otherwise.

If we are unable to ship a preorder or backorder item within the stated or otherwise applicable timeframe, we may notify you of the delay and provide an opportunity to continue waiting or cancel the affected order, subject to applicable law.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address and any other required delivery information at checkout.

If an order is delayed, misdelivered, returned, or cannot be completed because the address or other information provided by the customer was incorrect, incomplete, or inaccurate, we may:

·         cancel the order;

·         require additional shipping charges before reshipment; or

·         deduct applicable shipping costs from any refund, to the extent permitted by law.

Carrier Delays

Once an order has been transferred to the shipping carrier, delays caused by the carrier are outside of our control.

Delivered but Not Received

If tracking shows that a package has been delivered but you believe you did not receive it, you should first contact the shipping carrier to request assistance and then contact us.

We may review these situations on a case-by-case basis, but we do not guarantee refunds or replacements for packages marked as delivered by the carrier.

Lost Packages in Transit

If a package is lost in transit before delivery is completed, and the loss is confirmed by the carrier or otherwise reasonably verified by us, we may provide a replacement for the order.

We reserve the right to determine the appropriate resolution based on the circumstances of the shipment and any available carrier information.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong item, or is missing an item, you must contact us within 7 days of delivery at lerocables@gmail.com.

To help us investigate and resolve the issue, you may be required to provide:

·         your order number;

·         a brief description of the issue;

·         clear photos of the shipping package, shipping label, product received, and any visible damage; and

·         all original packaging materials until the issue is resolved.

Missing-item claims will be reviewed based on the information you provide, our fulfillment records, carrier information, and any other relevant evidence. We reserve the right to deny a missing-item claim if our records reasonably indicate that the order was fulfilled correctly or if sufficient supporting information is not provided.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

Contact

If you have any questions about shipping or delivery, please contact:

LERO

Email: lerocables@gmail.com